Who primarily uses RUM products to troubleshoot and resolve frontend incidents?

Real User Monitoring (RUM) products are designed to provide insights into user experiences on web applications, particularly focusing on the frontend performance and behavior. Support teams are primarily tasked with resolving issues that users encounter during their interactions with the application. By utilizing RUM data, support teams can effectively identify performance bottlenecks, tracking issues such as slow load times, errors in the UI, or crashes that affect users' experiences.

This capability allows support teams to troubleshoot problems more systematically, using concrete data on how real users navigate the application. They can pinpoint which areas of the frontend are causing issues and prioritize fixes based on user impact, ensuring that the most critical problems are addressed first. Such data-driven insights are invaluable for support teams aiming to enhance overall user satisfaction and application reliability.

In contrast, product managers, backend developers, and system administrators might have their own roles in the development and support lifecycle, but they typically focus on different aspects of the application. Product managers are concerned with overall product strategy and user requirements; backend developers focus on server-side logic and database interactions; and system administrators manage the infrastructure and server health rather than frontend user experiences.